Terms of Service

Kustmr is a cloud-based workspace for customer management, sales, projects, tasks, follow-ups, time tracking and related business operations.

We may update, improve or discontinue parts of the service over time. We do not guarantee that every feature will remain unchanged.

You must provide accurate account information and keep your credentials secure. You are responsible for activity that occurs under your workspace, including actions taken by users you invite.

You must be legally able to enter into a binding agreement and must not use the service in violation of applicable law.

You retain ownership of the business data and content you upload or create in your workspace. You grant us a limited licence to host, process, back up and display that content solely to provide and support the service.

You are responsible for ensuring that you have the necessary rights to upload and process customer content in Kustmr.

You agree not to:

• Use the service unlawfully or to infringe the rights of others
• Attempt to gain unauthorised access to the service, other accounts or related systems
• Interfere with the integrity, security or performance of the service
• Upload malicious code or use the service to distribute spam or harmful content
• Reverse engineer or misuse the service except where permitted by mandatory law

Paid subscriptions are billed through our payment provider. Pricing, seat-based licensing and trial terms described on our public pricing pages apply unless otherwise agreed in writing.

Unless required by law, fees are non-refundable once a billing period has started. You are responsible for managing subscription quantity and payment details through the billing tools made available to workspace owners.

We provide written onboarding and support through email and written channels as described on our public website. We do not currently offer guaranteed response times, uptime commitments or phone support unless separately agreed in writing.

We handle service data in line with our Privacy Policy, Security information and, where applicable, our Data Processing Agreement.

The service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by applicable law, Illeris Web AS is not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or business opportunities arising from use of the service.

Our aggregate liability arising out of or relating to the service is limited to the fees paid by you for the service during the twelve months before the event giving rise to the claim, unless mandatory law requires otherwise.

You may stop using the service at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if continued provision becomes impracticable.

Upon termination, your right to access the workspace ends. Export and deletion options available in the product should be used before closure where you need to retain or remove data.

These Terms are governed by Norwegian law, unless mandatory consumer protection rules in your country require otherwise.

Disputes should first be raised with support@kustmr.com. If unresolved, disputes shall be subject to the ordinary courts of Norway, with Oslo as the legal venue where permitted by law.

We may update these Terms from time to time. Continued use of the service after changes become effective constitutes acceptance of the updated Terms, where permitted by law.

Questions about these Terms can be sent to support@kustmr.com.