Our story
Kustmr was built because our own service business needed it.
After years of splitting customer work across separate tools, we built one connected workspace around the way sales and delivery actually happen.
14 days of full access
Illeris Web AS
Built inside a real service business.
Illeris Web AS develops websites, digital products and business systems for customers. The team manages relationships, sales opportunities, project delivery, tasks, follow-ups and time — the same connected workflow Kustmr is designed to support.
Kustmr was not a theoretical software idea. It grew out of daily operations inside a company dealing with the same fragmented systems and administrative work as many other service teams.
The problem we lived with
Customer work was spread across too many systems.
Sales information had to follow the customer into delivery. Tasks and time needed to stay connected to the work. Follow-ups could not depend on individual memory.
Instead, the workflow kept splitting between separate products. Each tool solved part of the problem — the full customer journey remained disconnected.
- CRM
- Projects
- Time tracking
- Spreadsheets
The turning point
We stopped searching and built it ourselves.
Instead of continuing to force the company's workflow into software that was not designed for it, the team began building the system it wanted to use every day.
The goal was one practical workspace connecting the customer, the sale, the project, the follow-up and the work being delivered. That system became Kustmr.
“Kustmr was not created because the world needed another generic CRM. We built it because we could not find a system that connected sales and delivery in a simple way for our own business.”
The founder
Built by the team that uses it every day.
Marcus leads Illeris Web AS and continues to shape Kustmr from real customer work — sales, delivery, follow-ups and time in the same workflow the product is designed for.
Product decisions start inside that daily operation, not from a theoretical feature list.
Product principles
One connected workflow from sales to delivery.
Kustmr was designed around the moments where customer context is most often lost.
- 1
Customer first
Companies, contacts, activity and follow-ups stay connected.
- 2
Sales follows through
Deals keep their context — and won work can become a project.
- 3
Delivery keeps context
Projects retain customer and deal history, with reusable templates.
- 4
Tasks and time stay linked
Responsibilities and hours remain tied to the work being delivered.
- 5
One complete product
Every licensed user gets the full CRM, projects, time and reporting stack.
Built with its users
The problem was not unique to our company.
Many service businesses sell work and then deliver it, but the systems supporting those two parts are often separated. Kustmr is now available to agencies, consultants and project-based B2B teams facing the same workflow problems.
Early users can share feedback directly with the product team. We review suggestions carefully and communicate honestly about the product's direction.
What we want Kustmr to remain.
Practical product decisions — without artificial tiers or inflated complexity.
- Practical
- Connected
- Complete
- Flexible
- Honest
Try the workspace we built for our own business.
Explore the full product free for 14 days. No credit card required.
FAQ
Questions about Kustmr
Quick answers about who built the product, how it is developed and who it is for.
Who built Kustmr?
Kustmr was built inside Illeris Web AS, a Norwegian service business, by the team that uses the product in its own daily customer work.
Why was Kustmr created?
The team could not find a CRM that connected sales and delivery in a practical way. Instead of forcing the workflow into separate tools, they built one connected workspace.
Does the team still use Kustmr internally?
Yes. Illeris Web AS continues to use Kustmr for customer relationships, sales opportunities, projects, tasks, follow-ups and time.
Is Kustmr only built for one company?
No. Kustmr is available to other service businesses, agencies, consultants and project-based B2B teams facing the same workflow problems.
Can I share product feedback?
Yes. Early users can send ideas directly to support@kustmr.com. The product team reviews every message and uses recurring needs to guide priorities.
Are all features included?
Yes. Every licensed user receives access to the complete Kustmr product. There are no Starter, Pro or Business feature tiers.
Is Kustmr ready to use today?
Yes. Kustmr 1.0 is live and includes customer CRM, deals, projects, tasks, follow-ups, time tracking, reports and workspace configuration.
Who is Kustmr built for?
Kustmr is built for small and medium-sized service businesses that sell work and then deliver it — agencies, consultants and project-based B2B teams.
Still have questions? Contact us at support@kustmr.com.